The shipping policy for the purchase of electronic tickets on the website https://prahatrip.cz/ (from 01.11.2021).
1. The process of purchasing a ticket
The Prahatrip project is a service for purchasing tickets for boat trips via the Internet. Our company is a ticket sales agent and organizer of sightseeing tours in Prague. The process of purchasing a ticket consists of several steps.
The customer chooses the desired service and goes to the purchase form page.
On the purchase form page, the customer fills in the trip details: date and time of the trip and number of tickets.
The customer then enters the contact details: phone number, e-mail address, name and the parameters necessary to rent a boat or book a ticket. This information is held by us and is necessary for identifying your booking, sending your ticket and communicating with you.
The customer agrees to the terms of the user agreement and proceeds to pay.
The customer pays for the ticket online by any available method. All transactions with payment cards are made in accordance with the requirements of VISA International, MasterCard and other payment systems.
After payment, the ticket arrives at the email specified by the customer with a unique ticket number.
The customer arrives 15 minutes in advance at the departure pier and shows the staff member an e-ticket with a unique number before boarding. On some trips the customer must go to the ticket office on the pier and print out your boarding pass.
2. Basic provisions
Our service does not perform preliminary reservation with the further purchase of electronic tickets at the pier.
You are assigned a seat based on the capacity of the boat and the number of seats on enclosed decks.
Electronic tickets are valid only for the tour, date and time indicated in the purchased ticket.
The cost of the trip on the website and at the pier may differ in accordance with the marketing policy of the company.
The information on the excursion pages (place, time, cost and other information) is valid only at the time of purchase.
Commission for refund of tickets at the initiative of the client
More than 30 days before departure — 20% of the ticket price.
Less than 30 days, but more than 48 hours before departure — 50% of the ticket price.
Less than 48 hours — 100% of the ticket price (tickets cannot be refunded).
Ticket refund and change rules
Tickets are refunded upon the customer's request via e-mail not later than 72 hours before the departure time, indicated in the ticket. Request must be sent during working hours (from 10:00 to 19:00).
If the customer did not use the ticket and did not issue a refund 72 hours before the departure of the boat (the start of excursion), the ticket is not refunded.
If the trip is canceled due to technical or other conditions (which are not force majeure) that prevent the trip or excursion to the full extent, the client receives a refund.
Refunds are not made in cases of external bad weather (rain, snow, thunderstorm, fog) or other uncomfortable conditions.
Refunds are not issued if the ticket was not used due to non-appearance/late arrival of the passenger.
Tickets are not refunded in case of change in excursion program.
Refund procedure
Refunds are issued upon written request to our e-mail info@prahatrip.cz, stating the reason for the refund and attaching the e-ticket for which the refund is to be issued. The request should be sent during working hours (from 10:00 to 19:00).
The application for refund is processed within 24 hours upon receipt, after which we send a request to the payment system for a full or partial refund.
The process of refund by the bank takes up to 10 working days. Be careful, refunds are a withdrawal operation, so money can be refunded by the date of purchase.
If the funds have not been credited to your card within that period of time, check the card statement from which the purchase was made or contact your bank to request a refund.
