Terms of Use

Payments Payment by credit card online
Payment process is proceed via CloudPayment service. This is a modern and absolutely safe method. Contact details are confidential and are used only for communication between the tour operator and the customer.
Our site is connected to Internet acquiring, and you can pay for the services with a Visa, MasterCard, Maestro and MIR credit card. After confirming the selected Product, a secure window will open with the payment page of the CloudPayments processing center, where you need to enter your bank card details. For additional cardholder authentication, the 3D Secure protocol is used. If your Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued you the bank card.

Security guarantees
CloudPayments processing center protects and processes the data of your bank card in accordance with the PCI DSS 3.2 security standard. Information is transmitted to the payment gateway using SSL encryption technology. Further information transfer occurs through closed banking networks, which have the highest level of reliability. CloudPayments does not transfer your card details to us and other third parties. For additional cardholder authentication, the 3D Secure protocol is used.

Online Payment Security
The personal information you provide (name, address, phone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.
We recommend that you check that your browser is safe enough to make payments online, on a special page.
The security of processing Internet payments is guaranteed by Cloud Payments LLC. All operations with payment cards occur in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, special security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company.

Refund Policy
Making payments means that you accept the rules of purchase.

Refund of tickets on the initiative of customers:
after more than 24 hours - payment system commission 5% of the order amount and 25 rubles for bank transfer upon return;
less than 24 hours, but more than 12 hours - 15% of the ticket price and 25 rubles; less than 12 hours - 50% of the ticket price and 25 rubles; less than 6 hours - 100% of the ticket price.

For a refund, please contact us via [email protected] attaching your ticket number.

From the excursion through the fault of the company:
When canceling the excursion due to the fault of the company, we guarantee the return in the amount of 100% of the amount of the pre-payment ¬ you.

Privacy policy
Federal Law of the Russian Federation No. 152-FZ "On Personal Data" is a federal law regulating the processing (use) of personal data.

1. Definitions
The Internet project https://prahatrip.cz/ (hereinafter referred to as the URL, "we") takes seriously the issue of confidentiality of information of its customers and visitors to the site https://prahatrip.cz/ (hereinafter referred to as "you", "site visitors") . We call personalized information containing the personal data of the site visitor (name), as well as information about the actions you take on the site URL. (for example: an order from a site visitor with his contact information). We call anonymous data that cannot be unambiguously identified with a particular visitor to the site (for example: site traffic statistics).

2. Use of information
We use the personalized information of a particular visitor to the site solely to ensure the quality of the provision of services and their accounting. We do not disclose the personalized data of some website visitors to the URL to other website visitors. We never publish personalized information in the public domain and do not share it with third parties. We publish and distribute only reports based on the collected anonymous data. However, the reports do not contain information by which it would be possible to identify the personalized data of users of services. We also use anonymous data for internal analysis, the purpose of which is to develop URL products and services.

3. References

The site https://prahatrip.cz/ may contain links to other sites that are not related to our company and belong to third parties. We are not responsible for the accuracy, completeness and accuracy of the information posted on third-party sites, and we do not undertake any obligations to maintain the confidentiality of the information that you posted on such sites.

4. Limitation of liability
We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in the event of exposure to factors beyond our control, the result of which will be the disclosure of information. The site https://prahatrip.cz/ and all information posted on it are presented on an "as is" basis without any guarantees. We are not liable for adverse consequences, as well as for any losses caused as a result of restricting access to the site URL or as a result of visiting the site and using the information posted on it.

5. Contacts
For questions regarding this policy, please contact [email protected]

LLC "Tsentr organizatsii i prodvizhenia sobytiy "Pro Sobytie"
Legal address: 19/3535, Russia, St. Petersburg, Prosvescheniya Ave., 14/3, apt. 106.
Actual address: 191186, Russia, St. Petersburg, ul. Malaya Morskaya, d.11.
TIN 7802873242
Gearbox 780201001
OGRN 1147847350133
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Please note that the ticket will be sent to your email within 1 hour.