The current conditions for the purchase of electronic tickets on the website https://prahatrip.cz/ (from 01.11.2021).
The Prahatrip project (https://prahatrip.cz/) is a service for purchasing tickets for boat trips via the Internet. Our company is a ticket sales agent and organizer of sightseeing tours in Prague.
By making a boat reservation or buying an e-ticket on our website, you agree to all of the terms and conditions listed below, including the rules of conduct on board.
If the client does not agree to the terms of the user agreement, he is automatically not allowed to make boat reservations or buy e-tickets.
1. Basic notions
Organizer — a company which organizes tourist or entertainment services or events together with a boat company.
Customer (client) — a person booking a boat or purchasing an e-ticket through the Prahatrip service.
Prahatrip — is an online e-ticket and boat rental store.
Payment system — is a system that synchronizes your checking account with our company's account. The system is a guarantor of cleanliness of the transaction between the bank of the client and Prahatrip.
Event — a complex of services for the organization of events on board, which may include excursions, catering, musical accompaniment and other services agreed upon with the client in advance.
Electronic ticket — an electronic document with an unique number displaying information for boarding. The ticket is sent to the client after the payment is made. This document, depending on the tour, must be provided at the pier ticket office or administrator at boarding in electronic form (on the screen of your phone or tablet) or in paper form.
Boarding pass number — is a unique identification number assigned at the time of purchase. This number has a combination of alphabetic and numerical values. On this number you will receive a passenger ticket at the berth. All the necessary information on your order (name of the trip, time, number of people) is determined only by this number.
Boarding ticket (passenger ticket) — a paper form established by the ship company of the sample, issued at the berth ticket offices on the basis of the provision of an electronic ticket with a number. The boarding ticket confirms the right of the passenger to be on board the motor ship and obliges to comply with the rules for being on board the motor ship. It is prohibited to discard or tear the boarding pass until the end of the walk or excursion.
2. Buying an electronic ticket
Our service does not perform preliminary reservation with the further purchase of electronic tickets at the pier.
You are assigned a seat based on the capacity of the boat and the number of seats on enclosed decks.
Electronic tickets are valid only for the tour, date and time indicated in the purchased ticket.
The cost of the trip on the website and at the pier may differ in accordance with the marketing policy of the company.
The information on the excursion pages (place, time, cost and other information) is valid only at the time of purchase.
Commission for refund of tickets at the initiative of the client
More than 30 days before departure — 20% of the ticket price.
Less than 30 days, but more than 48 hours before departure — 50% of the ticket price.
Less than 48 hours — 100% of the ticket price (tickets cannot be refunded).
For New Year's cruises commisions for refund are:
More than 96 hours before departure — 50% of the ticket price.
Less than 96 hours — 100% of the ticket price (tickets cannot be refunded).
Ticket refund and change rules
Tickets are refunded upon the customer's request via e-mail not later than 72 hours before the departure time, indicated in the ticket. Request must be sent during working hours (from 10:00 to 19:00).
If the customer did not use the ticket and did not issue a refund 72 hours before the departure of the boat (the start of excursion), the ticket is not refunded.
If the trip is canceled due to technical or other conditions (which are not force majeure) that prevent the trip or excursion to the full extent, the client receives a refund.
Refunds are not made in cases of external bad weather (rain, snow, thunderstorm, fog) or other uncomfortable conditions.
Refunds are not issued if the ticket was not used due to non-appearance/late arrival of the passenger.
Tickets are not refunded in case of change in excursion program.
Refunds are issued upon written request to our e-mail firstname.lastname@example.org, stating the reason for the refund and attaching the e-ticket for which the refund is to be issued. The request should be sent during working hours (from 10:00 to 19:00).
The application for refund is processed within 24 hours upon receipt, after which we send a request to the payment system for a full or partial refund.
The process of refund by the bank takes up to 10 working days. Be careful, refunds are a withdrawal operation, so money can be refunded by the date of purchase.
If the funds have not been credited to your card within that period of time, check the card statement from which the purchase was made or contact your bank to request a refund.